Subscription management and billing services help organizations offer unique benefits and enhance delivery to customers. By making services more personalized, organizations can acquire – and retain – more customers.
Read More
Topics:
Sales,
Office of Finance,
Continuous Planning,
business intelligence,
embedded analytics,
Analytics,
Business Planning,
Dell Boomi,
Product Information Management,
Vocalcom and Zeacom,
Financial Performance Management,
Digital Commerce,
Operations & Supply Chain,
Enterprise Resource Planning,
ERP and Continuous Accounting,
natural language processing,
revenue and lease accounting,
continuous supply chain,
Subscription Management,
partner management,
Process Mining,
Streaming Analytics,
AI & Machine Learning
Among the many digital economy trends written about in recent years, one of the most significant has been the adoption of a subscription business model. For organizations with a business model that also includes reselling third-party products and services, this shift to subscription services adds complications and potential challenges.
Read More
Topics:
Customer Experience,
Product Information Management,
Price and Revenue Management,
ERP and Continuous Accounting,
Subscription Management
The annual Ventana Research Digital Innovation Awards showcase advances in the productivity and potential of business applications, as well as technology that contributes significantly to the improved processes and performance of an organization. Our goal is to recognize technology and vendors that have introduced noteworthy digital innovations to advance business and IT.
Read More
Topics:
Sales,
Analytics,
Product Information Management,
Digital Commerce,
AI & Machine Learning
Digital commerce affects almost everyone’s lives. It is hard to remember a time when one could not sign on to a website like Amazon, order a product, pay for it and have it delivered to your front door within days, not weeks. Although catalogues have been around for a century or so, the digital-commerce revolution has changed the way we think about shopping for many of our everyday and special occasion products. Extend this to digital services, such as streaming videos or online games, and...
Read More
Topics:
Sales,
Customer Experience,
Analytics,
Business Intelligence,
Product Information Management,
Price and Revenue Management,
Digital Commerce,
AI & Machine Learning
With modern enterprises adopting and expanding their digital business with subscription and usage business, organizations need to think beyond the primacy of sales as their source of business success. A sustained customer experience is key, representing an organizational and cultural shift from the traditional emphasis on new sales to an equally important focus on customer retention and upsell/cross-sell opportunities. This mindset is also important to organizations involved in digital commerce...
Read More
Topics:
Sales,
Customer Experience,
Marketing,
Analytics,
Product Information Management,
Sales Performance Management,
Financial Performance Management,
Price and Revenue Management,
Digital Commerce,
Subscription Management
The current pandemic has disrupted many of the traditional sales methods used by field-sales organizations to engage, and sell to, buyers. In an effort to provide help, many vendors have recently announced new features that focus less on the management of sales organizations and more on tools to help salespeople sell. This has been coupled with a renewed interest in using data to help with the science, alongside the art, of selling, as referenced in my AP: The Art and Science of Sales from the...
Read More
Topics:
Sales,
Analytics,
Data,
Product Information Management,
Sales Performance Management (SPM),
Digital Technology,
sales enablement,
sales engagement,
AI & Machine Learning
The last decade has seen exponential growth amongst subscription-based business models. Pioneered in the B2C market with cloud-based SaaS offerings, the last decade has seen exponential growth in the share of the economy that is now subscription based. Increasingly, this modern business model is permeating throughout more traditional style industries and companies. But regardless of whether a company is natively subscription based, or is transitioning, maintaining this growth requires...
Read More
Topics:
Sales,
Customer Experience,
Office of Finance,
Voice of the Customer,
business intelligence,
embedded analytics,
Analytics,
Collaboration,
Internet of Things,
Contact Center,
Product Information Management,
Price and Revenue Management,
Digital Commerce,
Enterprise Resource Planning,
ERP and Continuous Accounting,
natural language processing,
robotic finance,
revenue and lease accounting,
agent management,
intelligent sales,
sales enablement,
subcription management,
AI & Machine Learning
Subscription-based business models have seen exponential growth over the last decade. The growth of this recurring revenue business model, where a subscriber commits to repeatedly pay for a good or device for a fixed or indefinite timeline, has been caused by the shift from the one-time selling of physical products to selling digital services on a subscription basis. The first phase of this transformation was led by “digitally native” organizations, typically B2C, that have only ever offered...
Read More
Topics:
Sales,
Customer Experience,
Office of Finance,
Voice of the Customer,
embedded analytics,
Analytics,
Business Intelligence,
Collaboration,
Internet of Things,
Contact Center,
Product Information Management,
Price and Revenue Management,
Digital Commerce,
Enterprise Resource Planning,
ERP and Continuous Accounting,
natural language processing,
robotic finance,
revenue and lease accounting,
Subscription Management,
agent management,
intelligent sales,
sales enablement,
AI & Machine Learning
I’m very excited to announce to my network as well as the ever-expanding Ventana Research community that I’m now directing Ventana Research’s Office of Sales practice. The focus is to guide and educate sales and business professionals on the selling applications and technology including digital commerce, price and revenue management, product information management, sales enablement, sales performance management and subscription management. While these are the main topics of our Office of Sales...
Read More
Topics:
Sales,
embedded analytics,
Analytics,
Business Intelligence,
Collaboration,
Data,
Product Information Management,
Sales Performance Management (SPM),
Digital Technology,
Work and Resource Management,
Digital Commerce,
Conversational Computing,
collaborative computing,
mobile computing,
intelligent sales,
sales enablement,
AI & Machine Learning